General Refund Policy

We always place the interests of our customers first. In the event that a customer wishes to discontinue using the service during the remaining validity of the purchased package, Dacckey will offer a refund based on the number of unused days, ensuring transparency and fairness.

1. Conditions for Refund

The service package must still be within its validity period, and the customer has not used up the entire duration of the package.

The account/service must not violate any terms of use.

2. Refund Principles

The refund amount is calculated based on the remaining days within the service package’s validity period.
Refund amount = (Package Price / Package Duration) * Number of Unused Days

Example:

A customer purchases a 1-month (30-day) package at 500 PHP.

They have used 15 days, leaving 15 unused days.

The refund is calculated as follows:  Refund = (500 / 30) * 15 = 250 PHP